Letter of Complaint

Here's a guided exercise on how to write a letter of complaint

Complete the letter of complaint by writing one of these words in each space

begin finally faithfully discount so misleading because complain forward above but attention point refund advertisement

Dear Sir/Madam,

I feel I must __________(1) about the lunch we had at your restaurant on Thursday 17th December. Unfortunately, both the food and the service were not satisfactory.

To __________(2) with, the dishes we ordered were inedible __________(3) of heavy seasoning. There was __________(4) much salt and pepper on the food that it was impossible to eat the whole meal.

I must also __________(5) out that your advertisement was __________(6) as there were only two vegetarian dishes on the menu.

__________(7), when we asked for the bill, we were surprised at the staff's ignorance of the 10% __________(8) for group bookings. Again, this was something highlighted in your __________(9). We could have made a fuss about it, __________(10) we decided not to.

Considering all the __________(11), I believe I am entitled to a partial __________(12). I am confident that this matter will receive your prompt __________(13). I look __________(14) to hearing from you.

Yours __________(15),

Opening paragraph:

I am writing to complain about…..

I feel I must complain about……

I am writing to you in connection with…..

It was completely different from…..

I am dissatisfied with…..

Unfortunately, it was nothing like what I expected.

Expressions for middle paragraphs:

I must mention / point out …..

To make matters worse….

I was shocked / surprised / disappointed…..

As if that was not bad enough…

To my surprise / amazement…

Closing paragraph:

I demand a full refund / immediate action / a replacement.

I would be grateful if you dealt with this matter immediately.

I would appreciate if we could sort this matter out as soon as possible.

I am afraid that if this matter is not dealt with immediately, I will….

I look forward to hearing from you.

I hope to hear from you as soon as possible.

Thanking you in advance.

Letter of Complaint

Here's a guided exercise on how to write a letter of complaint

Complete the letter of complaint by writing one of these words in each space

begin finally faithfully discount so misleading because complain forward above but attention point refund advertisement

Dear Sir/Madam,

I feel I must __________(1) about the lunch we had at your restaurant on Thursday 17th December. Unfortunately, both the food and the service were not satisfactory.

To __________(2) with, the dishes we ordered were inedible __________(3) of heavy seasoning. There was __________(4) much salt and pepper on the food that it was impossible to eat the whole meal.

I must also __________(5) out that your advertisement was __________(6) as there were only two vegetarian dishes on the menu.

__________(7), when we asked for the bill, we were surprised at the staff's ignorance of the 10% __________(8) for group bookings. Again, this was something highlighted in your __________(9). We could have made a fuss about it, __________(10) we decided not to.

Considering all the __________(11), I believe I am entitled to a partial __________(12). I am confident that this matter will receive your prompt __________(13). I look __________(14) to hearing from you.

Yours __________(15),

Opening paragraph:

I am writing to complain about…..

I feel I must complain about……

I am writing to you in connection with…..

It was completely different from…..

I am dissatisfied with…..

Unfortunately, it was nothing like what I expected.

Expressions for middle paragraphs:

I must mention / point out …..

To make matters worse….

I was shocked / surprised / disappointed…..

As if that was not bad enough…

To my surprise / amazement…

Closing paragraph:

I demand a full refund / immediate action / a replacement.

I would be grateful if you dealt with this matter immediately.

I would appreciate if we could sort this matter out as soon as possible.

I am afraid that if this matter is not dealt with immediately, I will….

I look forward to hearing from you.

I hope to hear from you as soon as possible.

Thanking you in advance.

Improve your writing

Improve your writing

View more presentations from selfaccessgroup.

Improve your writing

Improve your writing

View more presentations from selfaccessgroup.

Public Transport: Building argument

Building Argument Public Transport

Public Transport: Building argument

Building Argument Public Transport

The Emperor's New Clothes

Complete the gaps with words and expressions from the box


an extraordinary method at the gates of the palace disclosed the incredible news He changed clothes almost heard the scoundrel's strange story Once upon a time spread over his kingdom that it looks invisible the better of him The chamberlain notified the prime minister to anyone who is too stupid to see to show them off to take advantage We are two very good tailors who had heard of the Emperor's vanity whose only worry in life


The Emperor's New Clothes


________________________ there lived a vain emperor ________________________ was to dress in elegant clothes.__________________ every hour and loved ___________ _____________to his people.

Word of the Emperor's refined habits __________________________and beyond. Two scoundrels ___________________________decided _________________________of it. They introduced themselves __________________________with a scheme in mind.

" _____________________________and after many years of research we have invented ___________________to weave a cloth so light and fine ___________________________. As a matter of fact it is invisible _______________________and incompetent to appreciate its quality."

The chief of the guards _______________________________________ and sent for the court chamberlain. ______________________________, who ran to the Emperor and _______________________. The Emperor's curiosity got _______________________and he decided ____________the two scoundrels.





Self-Access Group. CiefP Santander


KEY

1. Once upon a time
2. whose only worry in life
3. He changed clothes almost
4. to show them off
5. spread over his kingdom
6. who had heard of the Emperor’s vanity
7. to take advantage of it
8. at the gates of the palace
9. We are two very good tailors
10. an extraordinary method
11. that it looks invisible
12. to anyone who is too stupid
13. heard the scoundrel’s strange story
14. The chamberlain notified the prime minister
15. and disclosed the incredible news
16. the better of him
17. to see

The Emperor's New Clothes

Complete the gaps with words and expressions from the box


an extraordinary method at the gates of the palace disclosed the incredible news He changed clothes almost heard the scoundrel's strange story Once upon a time spread over his kingdom that it looks invisible the better of him The chamberlain notified the prime minister to anyone who is too stupid to see to show them off to take advantage We are two very good tailors who had heard of the Emperor's vanity whose only worry in life


The Emperor's New Clothes


________________________ there lived a vain emperor ________________________ was to dress in elegant clothes.__________________ every hour and loved ___________ _____________to his people.

Word of the Emperor's refined habits __________________________and beyond. Two scoundrels ___________________________decided _________________________of it. They introduced themselves __________________________with a scheme in mind.

" _____________________________and after many years of research we have invented ___________________to weave a cloth so light and fine ___________________________. As a matter of fact it is invisible _______________________and incompetent to appreciate its quality."

The chief of the guards _______________________________________ and sent for the court chamberlain. ______________________________, who ran to the Emperor and _______________________. The Emperor's curiosity got _______________________and he decided ____________the two scoundrels.





Self-Access Group. CiefP Santander


KEY

1. Once upon a time
2. whose only worry in life
3. He changed clothes almost
4. to show them off
5. spread over his kingdom
6. who had heard of the Emperor’s vanity
7. to take advantage of it
8. at the gates of the palace
9. We are two very good tailors
10. an extraordinary method
11. that it looks invisible
12. to anyone who is too stupid
13. heard the scoundrel’s strange story
14. The chamberlain notified the prime minister
15. and disclosed the incredible news
16. the better of him
17. to see

Letter of application

Task:

Wtite a letter of application, answering the following advert,

You have seen the following job advertisement in a magazine:

SUMMER CAMP ASSISTANTS Wanted!
(July to September 2009)
Summer Fun Ltd. is looking to recruit six Camp Assistants to work with children aged 11-16 from a number of nationalities. Priority will be given to applicants who:
• have a special interest in Drama, Sports, or Arts and Craft
• are responsible and can cope in a crisis
• can speak at least two languages

If you would like to be considered for the post, please apply in writing. (References are essential.)
Write your letter of application to the school owner. (around 120-180 words)
Ideas for writing
Ask yourself the following questions to help you get started:
• What information can you put in your letter to show that you have a special interest in one of the areas required?
E.g., I am a student in my final year of a Sports Science degree...
• How can you show that you are responsible and able to cope in a crisis?
E.g. recently attended a First Aid course, which has given me the confidence to deal with emergency situations.
• Can you prove that you can speak two languages?
E.g. I am a native speaker of French and I recently passed my First Certificate in English...
• Are you available for the dates given? Make this clear in your letter. In addition, you will have to supply references so you could mention this at the end:
E.g. Both of my referees are happy to be contacted immediately...
• Drafting and proofreading your work
You should look at your first draft of the task and decide:
Have you answered the question?
Is the letter organised in a clear and logical way?
Is the language correct with a good range of structures?
Is the style OK for a formal letter?
If the answer to any of these questions is 'no' you will need to do some more drafting!

or click here to find a list of jobs which might be suitable for you, then write your letter of application

Letter of application

Task:

Wtite a letter of application, answering the following advert,

You have seen the following job advertisement in a magazine:

SUMMER CAMP ASSISTANTS Wanted!
(July to September 2009)
Summer Fun Ltd. is looking to recruit six Camp Assistants to work with children aged 11-16 from a number of nationalities. Priority will be given to applicants who:
• have a special interest in Drama, Sports, or Arts and Craft
• are responsible and can cope in a crisis
• can speak at least two languages

If you would like to be considered for the post, please apply in writing. (References are essential.)
Write your letter of application to the school owner. (around 120-180 words)
Ideas for writing
Ask yourself the following questions to help you get started:
• What information can you put in your letter to show that you have a special interest in one of the areas required?
E.g., I am a student in my final year of a Sports Science degree...
• How can you show that you are responsible and able to cope in a crisis?
E.g. recently attended a First Aid course, which has given me the confidence to deal with emergency situations.
• Can you prove that you can speak two languages?
E.g. I am a native speaker of French and I recently passed my First Certificate in English...
• Are you available for the dates given? Make this clear in your letter. In addition, you will have to supply references so you could mention this at the end:
E.g. Both of my referees are happy to be contacted immediately...
• Drafting and proofreading your work
You should look at your first draft of the task and decide:
Have you answered the question?
Is the letter organised in a clear and logical way?
Is the language correct with a good range of structures?
Is the style OK for a formal letter?
If the answer to any of these questions is 'no' you will need to do some more drafting!

or click here to find a list of jobs which might be suitable for you, then write your letter of application

Ridiculous Complaints Made by Holidaymakers

Have a look at the 20 Most ridiculous complaints published by the telegraph

"It took us nine hours to fly home from Jamaica to England it only took the Americans three hours to get home."

Tell your students to choose one of them and ask them to write a letter of complaint to the travel agent

Ridiculous Complaints Made by Holidaymakers

Have a look at the 20 Most ridiculous complaints published by the telegraph

"It took us nine hours to fly home from Jamaica to England it only took the Americans three hours to get home."

Tell your students to choose one of them and ask them to write a letter of complaint to the travel agent